Shop with Confidence: Return Policy

Return Policy

At My Extreme Shop, your satisfaction is our top priority. That's why we offer a flexible and customer-friendly return policy, allowing returns within 30 to 180 days, depending on the product category and specific circumstances. Please read the guidelines below carefully to ensure a smooth return process.

Eligibility and Guidelines for Returns

Return Time Frame:

Most products are eligible for returns within 30 days from the date of receipt.

Certain items, including those covered by extended warranties or specific promotions, qualify for returns up to 180 days. For more details, please refer to the product page or your order confirmation.

Condition of Items:

Products must be in unused, undamaged condition and returned with all original packaging.

Any included accessories, manuals, or promotional items must also be returned.

Non-Returnable Items:

For hygiene reasons, certain products like personal care items and perishables are non-returnable unless they are defective or damaged upon arrival.

Digital items such as e-books or software are not eligible for returns or refunds once downloaded.

Return Process

Step 1: Initiate Your Return

Contact us at Godsmarketshop@gmail.com to request a return.

Please provide your order number, reason for return, and any supporting photos if applicable (e.g., for defective or damaged items).

Step 2: Receive Authorization

Upon approval, you will receive a Return Merchandise Authorization (RMA) number and step-by-step instructions.

Make sure to include the RMA number on the return package to ensure prompt processing.

Step 3: Ship Your Return

Securely pack the item to prevent damage during transit.

Send the package using a reliable courier service to the address provided in the RMA instructions.

Note: Customers are responsible for return shipping fees unless the product is defective or we sent the wrong item.

Step 4: Refund or Exchange

After we receive and inspect your return, we will process your refund or exchange within 5–10 business days.

Refunds will be issued to the original payment method or, upon request, as store credit.

Global Return Eligibility

We accept returns from most countries worldwide. Below is a list of the regions covered under our return policy:

North America:

United States, Canada, Mexico

Europe:

United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Greece, Poland, Norway

Asia-Pacific:

Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, India

South America:

Brazil, Argentina, Chile, Colombia

Middle East and Africa:

United Arab Emirates, South Africa, Israel, Saudi Arabia

If your country is not listed, please contact us to confirm eligibility for returns.

Damaged or Defective Products

In the event that your order arrives damaged or defective:

Contact us within 7 days of delivery.

Please provide clear photos of the damaged item and its packaging to assist with the verification process.

We will arrange for a replacement, repair, or a full refund, including shipping costs.

Refund Options

Refunds are processed via the following methods:

Original Payment Method: Refunds will appear in your account within 5–10 business days, depending on your financial institution.

Store Credit: Available upon request for future purchases.

Gift Card: Refunds can also be issued as a My Extreme Shop gift card for your convenience.

Frequently Asked Questions (FAQs)

Can I exchange an item rather than return it?

Yes, exchanges are possible for eligible items. Simply follow the same process as for returns.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

What if my return is outside the eligible time frame?

Returns outside the time frame will be reviewed on a case-by-case basis. Contact our support team for assistance.

Contact Us

We’re here to help! Need assistance or have a question? We're ready to assist you! Contact us at:

Email: support@myextremeshop.com

Thank you for choosing My Extreme Shop. Our goal is to ensure you have a seamless and enjoyable shopping journey with us!